Within that model, every company implements different pricing tiers. Much like a learning management system, customer training programs follow a SaaS subscription model-meaning customers pay for access on a rolling basis (month-to-month or annually). Pricing models for customer training platforms Increased revenue: In addition to retaining happy customers, you can create additional revenue streams for your organization by charging to access your most popular lessons. Using a customer training LMS means you can create pre-packaged lesson plans or create academies of training content, rather than hire additional team members. Reduced training costs: A learning platform might have additional overhead, but in the long run, your company will save valuable time and money. A well-known study from Harvard Business School shows that improving customer retention by just 5% can increase profits by anywhere from 25% to 95%. Improved customer retention: If your customers are properly trained on your product and are receiving value from it, they are more likely to stay customers. A customer training software can lead to a positive customer experience and faster product enablement. Greater customer engagement: Learner engagement has a direct impact on performance. By training customers, your customers will be more active on your product or with your service. Improved product adoption: When customers are confident in how to use a product or service, they are less likely to abandon it. Proper training can lead to faster time to value, which not only improves product usage but boosts revenue to support your bottom line. What are the benefits of a customer training software?Ī customer training platform has a few long-term benefits beyond being a centralized space to monitor learning.
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